Molin Phone AI Is Live for All Shops

We're excited to announce Phone AI, our newest channel for Molin. Starting today, Molin can answer your phone calls, not just your chats.

Phone AI uses the same product catalog, order data, and policies you already trained into your chat widget already has to answer calls to your business number or the one we provide for you. You only need to give a short phone specific prompt and once your number is approved you are good to go.

It's available on your account right now, no separate plan or add-on required.

What It Actually Does on a Call

Phone AI answers using the same knowledge your chat widget already has, so a call gets the same quality of answer a chat conversation would.

It answers product questions using your real catalog, comparing specs and recommending a specific item instead of reading a generic script.

It tracks orders by pulling the real status, order number, shipping stage, and expected delivery, instead of giving a vague "it's on its way."

It handles support questions using your actual policies, and when a call genuinely needs a person, it collects the context and hands it off to you instead of looping the caller through the same unhelpful response.

How to Turn It On

Setup lives in your dashboard under Phone. You get a dedicated number that Molin answers on your behalf, ready to share on your website, in your ads, or on your packaging. But if you prefer you can use your current number and connect it to Molin.

Then pick a voice that fits your brand, there are a handful of options available (both Standard and Premium ones), each with a different tone. Test it immediately by calling your number straight from the browser, no real phone needed, before a single customer hears it. Write call instructions the same way you already write instructions for your chat widget, for anything you always want mentioned on a call.

Every call is transcribed and recorded so you can check how Molin is performing. We also support outbound calls, so if needed, you can call any customer any time, manually, straight from the browser.

Why This Matters

We provide 1000+ e-commerce shops with a chatbot, however we see that many customers still prefer speaking over writing. So the next logical step was to create a solution to help shops speed up the process of talking to customers in a personalised way and offer them a scalable sales and support channel. Listen to what your customers have to say.

Turn it on from your dashboard and let Molin handle the calls.

Phone AI Is Live: Molin Can Now Answer Your Calls

Join 1,000+ businesses and go live in just 5 minutes