Cut 80% of your support with AI
Transform your customer service with conversational AI.
Without an AI agent
Your team drowns in repetitive tickets
- Agents answer the same "where is my order?" all day.
- Customers wait hours for a first reply.
- Every new hire is another per-seat bill.
- Nights and weekends go unanswered.
With Molin
AI resolves the routine, your team handles the rest
- The AI agent resolves up to 80% of tickets instantly.
- Replies are immediate, 24/7, in every language.
- It takes real actions: order status, cancellations, returns.
- Your agents focus on the conversations that need a human.
1,000+ customers in over 30 countries grow their business with Molin
With Molin, your AI agent takes action to solve your customers' problems. Here are some examples of what it can do.
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When customers request updates on their orders, Molin can read orders from your system and update the customer. Molin can even share tracking links, order history, and more.
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Once you set up which order statuses can be cancelled and refunded, Molin will be able to help your customers cancel unwanted orders and save you money on shipping and returns.
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Molin automatically collects customer contact information when needed, helping you build your customer database while providing support.
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With our custom actions API, you can build any AI action functionality you can think of, you just need to provide an API endpoint that Molin can call.
Read & update order statuses
Cancel & refund orders
Collect emails and phone numbers
And any custom action
“inSPORTline treats its customers as a priority. The Molin AI chatbot has become an indispensable part of our customer service and contributes greatly to creating a positive customer experience!”
How we compare
An AI agent, not another ticket queue
Gorgias, Zendesk, and Intercom bill per seat for humans to work a queue. Molin resolves the ticket before it becomes one.
| Molin | Gorgias | Zendesk | Intercom | |
|---|---|---|---|---|
| AI resolves tickets end-to-end | ✓ | – | – | – |
| Takes actions (orders, returns, cancels) | ✓ | – | – | – |
| Priced by resolution, not per seat | ✓ | – | – | – |
| Live in 5 minutes, no implementation project | ✓ | – | – | – |
| Web, email, Messenger & Instagram in one | ✓ | ✓ | ✓ | ✓ |
| Built-in customer CRM profiles | ✓ | ✓ | ✓ | ✓ |
| Human handoff when needed | ✓ | ✓ | ✓ | ✓ |
Based on publicly listed features and per-seat pricing models on each vendor's standard plans, 2026.
All your support in one place
Turn on all the functionality and allow Molin to truly start running your online shop's support.
Interrupt your AI and help out anytime.
Manage and run all your social accounts with AI from one central place.
Collaborate effortlessly by adding team members to manage tasks together.
Work seamlessly with your team, no matter where they are.
Unlock valuable data to understand your customers and improve performance.
Branded email sending
Send branded support email from your own domain
Replies that come from your own domain land in the inbox more often and look like they came from your team, not a generic forwarder. For support, that means fewer missed responses, higher trust, and a recognizable sender every time a customer needs help.
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Delegated subdomain
We delegate a subdomain so you do not paste per-record DKIM at your apex.
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Automatic verification
Verification is automatic; click Verify-now for instant feedback.
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Reversible at any time
Disconnect anytime and revert to the default forwarding address.
Use Molin for Free or go Premium
Molin is cheaper than most helpdesk solutions on the market. We encourage you to try it for free and see how it works for your business.
Get it for free, forever
Our pricing is clear and upfront, ensuring you always know exactly what you're paying for.
$0
/per monthCustomer case studies
Read how other online stores find success with Molin.
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Automate your entire ecommerce business with Molin.
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