Molin is your on-brand AI copilot for your business. It automates support and sales for your online store and does this while staying true to your company’s brand voice. Unlike most AI tools which are generic and produce pretty average answers, Molin can be trained on your products and be personalised for your brand image. It gets better over time as it learns your customers' needs to increase your sales. Also, it never sleeps, it's always on living in your website 24/7.
In a nutshell: Molin is here to help businesses make more money with less work.
Over 20,000 people use Molin to optimise their businesses from support to marketing.
2. Do you have a free plan available?
Yes, everyone can sign up for the unlimited free package. You'll receive 25 conversation credits, 1 chatbot, and the capability to manage up to 500 products in your store. Enjoy the convenience of Molin without any time constraints or financial commitments, and revel in the newfound freedom that comes with automating your support system. We are confident in the value Molin brings to you, which is why we provide a free plan equipped with top-tier features in the AI chatbot market.
In addition, all our paid plans come with a 14 day long free trial.
3. What counts as 1 conversation?
One conversation is one user session with the same user at one time. So if the same user returns again later and starts a new conversation that counts as another conversation. However, if in one session the user decided to start a new chat, that still counts as the same conversation.
4. My shop has more than 50,000 products, can Molin handle that?
Yes, Molin can handle more than 50,000 products. If you want to add more products to your AI, then please reach out to us for custom pricing.
5. What is a preset answer?
You can train your AI on question-answer pairs on the FAQ page. These preset answers give extra context to your AI and will help it answer your customers' questions more accurately. Each plan includes a maximum number of preset FAQs.
6. Can I take over from Molin in the form of live chat?
Yes, we support live chat handover in all of our plans including the free one. Once you enable live chat, Molin can transfer your customers to a human agent and you or your support team can take over and answer the messages.
If a user requests a live chat, Molin first collects the user's name, email address, and the reason why they would like to talk to your human support. Then, Molin will notify your support team and they can decide if they want to take over. If they don't want to talk to the person, then they can just decline and Molin will continue the conversation.
Live chat handover is only active during your opening hours which you can set and modify in the Molin dashboard.
7. What kind of social media integrations do you have?
At the moment, we only have Facebook Messenger integration, but we're building new ones all the time. With the Facebook integration, Molin can connect to your shop's page and reply to your customers directly within your Messenger. We'll be adding Whatsapp and Instagram integration very soon.
8. Can I remove the "Powered by Molin AI" label from my chatbot?
Sure! You can remove the "Powered by Molin AI" label in all the plans expect the Startup one.
9. What happens if I go over the limit in conversations?
Unless you are on the Scale plan, if you go over the limit then the AI chatbot automatically turns off. To continue using Molin in this case, you will need to upgrade your plan. If you are on the Scale plan, then we charge $0.075 / conversation after the limit and we'll add this amount to your monthly payment.
10. Do inactive and out of stock products count towards the plan limit?
No! Only active, available and currently in stock products count as products. So, if your shop has 11,000 total products, but 1,500 are inactive, then your shop fits into the Growth plan.
11. Do you have a startup discount?
Certainly! We offer up to 90% discount for certain startups. Please reach out to us with your company details and we'll review your application.
12. How does the $1 / mo for 3 months discount work?
It's super simple. If you purchase a premium plan before 20.08.2024 you will get any of the plans for only $1 per month for the first 3 months. After the first 3 months end, your plan will renew at the current price of your plan.
For example, if you buy a Scale plan with the promotion, then the first 3 months will cost you $3 in total ($1 per month) and your 4th month will cost you $99 since you picked the Scale plan which is normally priced at $99 / month.
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