Know every customer, not just every chat

A built-in CRM that turns your conversations into customer relationships.

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Without a CRM

Your customers are scattered across tools

Chats, emails, and DMs live in separate threads.
You cannot tell a first-time visitor from a loyal regular.
Follow-ups slip through the cracks.
Every agent starts from zero on every conversation.

With Molin

One profile per customer, always up to date

Every conversation rolls up to the person behind it.
See their whole history, orders, and leads at a glance.
Flag follow-ups and tag customers so nothing is missed.
Your whole team is instantly on the same page.

1,000+ customers in over 30 countries grow their business with Molin

Your customers, organized

Molin keeps a tidy record of everyone who ever contacted you, so you can follow up, personalize, and never lose track of a relationship.

Every customer in one profile

Molin groups all of a customer’s chats, emails, and social messages into a single profile, matched by their email or phone. No more hunting through separate conversations to remember who someone is.

Track follow-ups, notes & tags

Flag customers who need a follow-up, leave timestamped notes for your team, and tag people like “VIP” or “wholesale”. Your whole team stays on the same page about every relationship.

See the whole history at a glance

Open a customer to see their full timeline: every conversation, when they last reached out, whether they left a lead or have an order, and which channels they use.

Import your existing customers

Switching from Gorgias, Zendesk, or a spreadsheet? Ask Molin’s Ninja AI agent to import your existing customer records into Molin, so you start with your history already in place.

“inSPORTline treats its customers as a priority. The Molin AI chatbot has become an indispensable part of our customer service and contributes greatly to creating a positive customer experience!”

Jozef Borovic

CEO of Inportline Hungary

How we compare

A CRM built into your AI, not bolted on

Gorgias and Zendesk charge per seat for a separate helpdesk. Molin's CRM comes with the AI agent that already talks to your customers.

Feature	Molin	Gorgias / Zendesk
Built into your AI chatbot	✓	–
Included, no extra per-seat fee	✓	–
One profile across chat, email, and social	✓	–
AI agent can update the CRM for you	✓	–
Import your existing customers	✓	✓

Bring your data with you

Migrate from Gorgias or Zendesk in minutes

Moving to Molin does not mean starting from scratch. Ask our Ninja AI agent to import your existing customers from your current helpdesk, and your history is ready on day one.

One profile per person

Customers are matched by email or phone, so duplicates across channels merge into one.
Nothing gets lost

Follow-up status, notes, and tags keep your team aligned on every relationship.
Works across channels

Web chat, email, Messenger, and Instagram all roll up into the same customer.

Read the guide →