Try premium plans for free for 14 days.
Startup
RecommendedPer month, billed annually
$1 for the 1st month!
Growth
Per month, billed annually
$1 for the 1st month!
Scale
Per month, billed annually
$1 for the 1st month!
Enterprise
Per month, billed annually
PricingPlaceholder
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Startup$19 per user/month, billed annually
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Growth$55 per user/month, billed annually
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Scale$119 per user/month, billed annually
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EnterpriseCustom pricing, billed annually
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Save 20%
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AI Knowledge |
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| Products | 2,000 | 10,000 | 50,000 | Unlimited |
| Automatic product refresh |
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| AI Personality |
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| Preset answers | 20 | 50 | 100 | Unlimited |
| PDF uploads |
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| Public web scraping |
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| Document limits | 1M characters | 5M characters | 10M characters | Unlimited |
AI Actions |
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| Transfer to human agent |
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| Collect lead emails & mobile |
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| Order updates |
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| Order cancellation |
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| Custom AI actions |
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| Salesforce forms |
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| Dynamic AI forms |
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Channels & integrations |
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| Website chat |
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| Facebook Messenger |
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| Coming soon | Coming soon | Coming soon | Coming soon | |
| Molin over Email | Coming soon | Coming soon | Coming soon | Coming soon |
| Mobile apps | Coming soon | Coming soon | Coming soon | Coming soon |
Insights |
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| Full conversation history |
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| Sales tracking |
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| Response quality analysis |
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| Sentiment analysis | Contact us | Contact us | Contact us | Contact us |
| AI generated CSAT |
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| Data exports |
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Connect your ecommerce store |
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| Shopify / Shopify Plus |
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| WooCommerce | Coming soon | Coming soon | Coming soon | Coming soon |
| Google Shopping feed |
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| Heureka feed |
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| Unas |
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| Shoprenter |
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| Shoper |
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| Custom feed integration |
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| Multi-stores | Coming soon | Coming soon | Coming soon | Coming soon |
Helpdesk |
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| Full inbox access |
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| Filtering |
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| AI ticket solving |
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| Automatic ticket priority scoring |
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| Live chat takeover |
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| Universal inbox |
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Workspace |
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| Conversation limit | 125 | 500 | 1,250 + $0.2/conv after | Unlimited |
| Team members | $19/month/seat | $19/month/seat | $19/month/seat | Free |
| Team management |
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| Multiple chatbots |
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| Floating bar |
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| Dark mode |
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| Support | AI chatbot support | Live chat support | Email support | Priority support |
| Custom bubble image |
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| Remove Molin branding |
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API |
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| Product Sync API |
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| JavaScript SDK |
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| Personalization API |
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| Custom actions API |
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Get personalized help from our AI experts to maximize your success.
Get your AI agent professionally configured by one of our Molin experts. We'll optimize your setup, train your AI on your specific products and business needs, and ensure maximum performance from day one.
One-time setup fee
Monthly 2-hour sessions with our AI experts. Stay ahead of the curve with the latest AI tools, get exclusive updates about Molin features, and receive professional guidance on advanced AI agent optimization.
Per month for 2 hours
Our plans are designed to scale with your business needs: Free: Perfect for trying out AI customer service. Includes basic features like human handover, 500 products, and 25 conversations per month. Great for small stores just getting started with AI support. Startup ($19/month): Ideal for growing businesses, with 2,000 products, automatic product updates, and 100 monthly conversations. Includes additional features like Facebook Messenger and WhatsApp integration. Growth ($55/month): For scaling businesses needing more advanced features. Handles up to 10,000 products, includes file uploads, and 200-600 monthly conversations. Adds features like sales tracking and removes Molin branding. Scale ($119/month): Our comprehensive plan for larger operations. Supports 50,000 products, 800-1500 monthly conversations, and includes advanced features like response quality analysis, priority 24/7 support, and custom API actions. Enterprise (Custom pricing): For large-scale businesses with unique requirements. Includes everything in Scale, plus unlimited products, custom conversation limits, dedicated account management, custom AI model training, and advanced security features. Contact us for a tailored solution that fits your organization's specific needs. All plans include core features like AI personality customization and website chat integration. Higher tiers add more capabilities like multi-channel support, advanced analytics, and team management features. *Prices shown are for annual billing. Monthly billing available at slightly higher rates.
Yes, everyone can sign up for the unlimited free package. You'll receive 25 conversation credits, 1 chatbot, and the capability to manage up to 500 products in your store. Enjoy the convenience of Molin without any time constraints or financial commitments, and revel in the newfound freedom that comes with automating your support system. We are confident in the value Molin brings to you, which is why we provide a free plan equipped with top-tier features in the AI chatbot market. In addition, all our paid plans come with a 14 day long free trial.
One conversation is one user session with the same user at one time. So if the same user returns again later and starts a new conversation that counts as another conversation. However, if in one session the user decided to start a new chat, that still counts as the same conversation.
Yes, Molin can handle more than 50,000 products. If you want to add more products to your AI, then please reach out to us for custom pricing.
You can train your AI on question-answer pairs on the FAQ page. These preset answers give extra context to your AI and will help it answer your customers' questions more accurately. Each plan includes a maximum number of preset FAQs.
Yes, we support live chat handover in all of our plans including the free one. Once you enable live chat, Molin can transfer your customers to a human agent and you or your support team can take over and answer the messages. If a user requests a live chat, Molin first collects the user's name, email address, and the reason why they would like to talk to your human support. Then, Molin will notify your support team and they can decide if they want to take over. If they don't want to talk to the person, then they can just decline and Molin will continue the conversation. Live chat handover is only active during your opening hours which you can set and modify in the Molin dashboard.
We currently support Facebook Messenger and Instagram integrations. With these integrations, Molin can connect to your business pages and reply to your customers directly within Messenger and Instagram DMs. Both channels are available on Startup and higher plans. We'll be adding WhatsApp integration very soon.
Unless you are on the Scale plan, if you go over the limit then the AI chatbot automatically turns off. To continue using Molin in this case, you will need to upgrade your plan. If you are on the Scale plan, then we charge $0.20/conversation after the limit and we'll add this amount to your monthly invoice.
Yes, they do. You can see all the products that Molin is tracking in the Molin dashboard.
Absolutely! We encourage you to invite all your colleagues to join Molin. Each additional seat is priced at $19 per month or $228 per year, regardless of your current plan. If you're on the free plan, you can add an unlimited number of users to your team at no cost.
New customers can get their first chatbot for just $1 for the first 3 months on any paid plan. This promotion is exclusively available to new customers and applies only to their first chatbot. After the first 3 months, the regular plan price applies.
Ninja is a generalist web browser using AI agent designed and built by Molin. Ninja has many tools and its own web browser to automate manual tasks and workflows. You can try Ninja for free here: https://ninja.new.
Try Premium for free for 14 days.
Automate your entire ecommerce business with Molin.
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