Molin Blog

Read about all our updates in one place.

Molin Phone AI: A Voice That Listens, a Model That Works

Announcements

October 20, 2026

Molin Phone AI: A Voice That Listens, a Model That Works

Molin Phone AI pairs a real-time voice with a reasoning model that runs actions for your business. Tested trackside at Formula 1, fluent in 92 languages.

Black Friday & Holiday Customer Service: How to Prepare Your Store for 2026

E-commerce

October 10, 2026

Black Friday & Holiday Customer Service: How to Prepare Your Store for 2026

Prepare your store's customer service for Black Friday 2026: volume forecasts from real 2025 chat data, what shoppers ask, and where AI helps most.

E-commerce

October 6, 2026

AI Phone Agent for Ecommerce: How It Actually Works (2026)

What an AI phone agent actually does for an online store, how it differs from a chatbot, and what to check before you put one on your support line.

Latest articles

E-commerce

February 5, 2026

Customer Service Metrics That Matter in 2026: A Real-World Guide for Ecommerce CX

Speed alone isn't enough. Track CES, containment rate, and channel-switch metrics to measure what really matters for e-commerce support in 2026.

E-commerce

January 27, 2026

Agentic AI Chatbot: The Complete Guide For Your Ecommerce Store in 2026

Set up an agentic AI chatbot that answers questions, resolves issues, and drives repeat purchases for your e-commerce store. A complete how-to guide.

E-commerce

January 19, 2026

Ecommerce Chatbots: The Real-World Guide for 2025

Chatbots answer questions, recommend products, and automate support for online stores. A practical guide to choosing and using e-commerce chatbots in 2025.

E-commerce

December 22, 2025

The FOMO around AI no one talks about

Chasing AI trends without a strategy risks data leaks, compliance issues, and wasted budget. Learn how to adopt AI carefully and get real business value.

Why Molin AI Is a Top 5 AI Customer Service Agent

E-commerce

December 20, 2025

Why Molin AI Is a Top 5 AI Customer Service Agent

Comparing the top 5 AI customer service agents for e-commerce. See why Molin AI ranks first for setup speed, 24/7 coverage, and response accuracy.

How Much Time Do Agentic AI Chatbots Really Save You?

E-commerce

December 9, 2025

How Much Time Do Agentic AI Chatbots Really Save You?

Agentic AI chatbots handle repeat questions 24/7 so your team focuses on what matters. See real time-saving numbers and how to measure your own ROI.

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