Molin Blog

Read about all our updates in one place.

Molin Phone AI: A Voice That Listens, a Model That Works

Announcements

October 20, 2026

Molin Phone AI: A Voice That Listens, a Model That Works

Molin Phone AI pairs a real-time voice with a reasoning model that runs actions for your business. Tested trackside at Formula 1, fluent in 92 languages.

Black Friday & Holiday Customer Service: How to Prepare Your Store for 2026

E-commerce

October 10, 2026

Black Friday & Holiday Customer Service: How to Prepare Your Store for 2026

Prepare your store's customer service for Black Friday 2026: volume forecasts from real 2025 chat data, what shoppers ask, and where AI helps most.

E-commerce

October 6, 2026

AI Phone Agent for Ecommerce: How It Actually Works (2026)

What an AI phone agent actually does for an online store, how it differs from a chatbot, and what to check before you put one on your support line.

Latest articles

E-commerce

January 1, 1970

Agentic Commerce: What It Is, Why It Matters, and How to Get Your Ecommerce Store Ready

AI agents that learn, decide, and shop for your customers. Learn what agentic commerce is, why it matters, and how to get your e-commerce store ready.

E-commerce

January 1, 1970

Straight Talk: How AI Agents Are Changing Ecommerce Customer Service

AI agents are transforming how online stores talk to customers. A straight-talk guide to agentic AI, real use cases, and what it means for your business.

E-commerce

January 1, 1970

Why Multimodal Communication Matters for Autonomous AI in Ecommerce

Voice, text, and images give AI agents more ways to help shoppers. Learn why multimodal communication is key to better autonomous AI customer service.

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