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Benjamin Franklin may have been right when he famously said “All men are created equal,” however, when it comes to the AI chatbots that simulate humans, they most certainly are not. We’re going to take a look at how Molin AI compares to Chatbase, another leading player in the chatbot market. While, on the surface, both platforms may streamline customer service, provide instant support, and deliver a heightened user experience, that’s about where the similarities end.
Molin AI, for instance, is designed specifically for ecommerce stores, providing personalised product searches and comprehensive customer support—while Chatbase focuses on creating custom GPTs for landing pages, serving as an interactive FAQ chatbot. So let’s peel back the surface layer of these two chatbots and see how they actually compare in the real world.
Molin AI comes with an intuitive interface, specifically designed for simplicity and ease of use—and is particularly suited for constant customer support interactions. The user-friendly design ensures that even non-technically savvy users can find their way around the platform quickly and easily. While Chatbase does have a simple interface, it lacks the desired controls and customization options that users expect, which can hinder the overall experience.
Both Molin AI and Chatbase are designed with the average user in mind and require no engineering expertise. That said, Molin AI’s straightforward onboarding process gives it a definite edge. Users can create a full AI chatbot by simply pasting their store URL, allowing the AI to automatically find and download relevant information. Chatbase's setup, while also user-friendly, requires users to configure AI prompts, set temperatures, and token limits, making it a more complex process, especially for newcomers to the chatbot arena.
Molin AI is equipped with a powerful suite of features tailored for ecommerce businesses, including personalised product searches, backend API connections, and the ability to execute tasks on behalf of users (e.g., modifying orders, initiating refunds, etc). Chatbase, however, lacks these ecommerce-specific capabilities. While it supports various data uploads and integrates with multiple channels via Zapier, it doesn’t offer direct integrations or the ability to perform AI actions.
Molin AI offers a more cost-effective pricing model based on conversations rather than messages. This approach prevents excessive usage by bad actors and provides better value for businesses. Chatbase, on the other hand, charges by the message, which can lead to higher costs and inefficient usage of credits.
Both platforms provide free plans, however, there’s little doubt that Molin AI's free plan is more generous, offering more credits and functionality. This makes it a more attractive option for businesses looking to test the service fully before committing to a paid plan. In short, if you’re new to chatbots, Molin AI gives you a warmer introduction.
Admittedly, Chatbase hasn’t been specifically designed to cater to ecommerce businesses, making a direct comparison in this area a little unfair. That said, ecommerce is one of the main sectors that chatbots are revolutionising, and can’t be ignored.
Since Molin AI caters directly to the needs of ecommerce, it provides features tailored to online stores. Its ability to connect to the backend via APIs allows it to perform actions such as checking order statuses, updating orders, and much more—a level of integration and functionality that isn’t available with Chatbase. What’s more, Molin AI's focus on ecommerce ensures that its AI provides more accurate and relevant responses to customer queries, heightening the overall shopping experience.
While both Molin AI and Chatbase offer highly effective AI chatbot solutions, Molin AI is probably the best choice for ecommerce firms or businesses starting out on their chatbot journey. Chatbase, with its broader focus and extensive data upload options, may be suitable for general landing pages but falls short of meeting the specific needs of the ecommerce sector.
Try Molin AI for free today and see how it can transform your ecommerce customer support, reduce workload, and boost your customer satisfaction.
Sign up for Molin's free trial to access all of the AI tools and services you need to upscale your online store.
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